Terms & Conditions

By accepting these terms and conditions, you understand that you are committing to an 8-week minimum term at the price stated on the selected Jake Campus nutrition plan. This means that you are committed to paying a minimum of 8 weekly installments that will be deducted from your nominated bank account. Please note that this is not an 8-week program; it is a minimum 8-week term, meaning your subscription payment plan will continue after your 8th instalment.

Regardless of whether you decide to participate or not after signing up, you are legally liable to make all 8 weekly payments before having your account closed. If you wish to cancel after your minimum term is completed, you will be required to complete a cancellation request form via our website. This can take up to 7 business days to action or be responded to.

App access is only for the duration of the Subscription. App access will be deactivated when a cancellation request has been approved and actioned, confirmation of this will be emailed to your existing address.

​Training plans cannot be customized to injuries that require ongoing treatment. This will require the client to get outside treatment for ongoing or severe injuries.

By accepting these terms and conditions, you understand that you are committing to a 12-week minimum term at the price stated on the selected Jake Campus nutrition plan. This means that you are committed to paying a minimum of 12 weekly installments that will be deducted from your nominated bank account. Please note that this is not a 12-week program; it is a minimum 12-week term, meaning your subscription payment plan will continue after your 12th instalment.

Regardless of whether you decide to participate or not after signing up, you are legally liable to make all 12 weekly payments before having your account closed. If you wish to cancel after your minimum term is completed, you will be required to complete a cancellation request form via our website. This can take up to 7 business days to action or be responded to.

App access is only for the duration of the Subscription. App access will be deactivated when a cancellation request has been approved and actioned, confirmation of this will be emailed to your existing address.

​Training plans cannot be customized to injuries that require ongoing treatment. This will require the client to get outside treatment for ongoing or severe injuries.

By accepting these terms, you agree and understand ALL the risks associated with Nutrition and Training for any goal or sport, including but not limited to Body Building. You understand that Jake Campus Nutrition will provide support and advice governed by your updates and online communication. If you have concerns about your recommendations or health, you understand the importance of them and will disclose them immediately to Jake Campus Nutrition and a doctor. You will assume all liability for your own health and potential future risks associated with Nutrition and training, including but not limited to bodybuilding. We assume no liability for any health or injury outcomes that may occur during or after your time with Jake Campus Nutrition and you should seek medical clearance at your own cost if concerned or high risk before starting on any plan.

Weekly Payments:

By purchasing the weekly payment options, you are accepting these terms and conditions, and you understand that you are committing to the agreed minimum term (16 weeks, 26 weeks / 6 months, or 12 months) at the price stated on the selected Jake Campus Nutrition plan as purchased. This means you are committed to paying a minimum of weekly instalments that will be deducted from your nominated bank account.

- For all Platinum programs other than Platinum LITE: once your minimum term has been reached, your subscription will not automatically continue; you will be contacted by our team to discuss how you would like to proceed.

- For Platinum LITE: once your 26-week minimum term has been reached, your subscription will automatically continue on a weekly rolling basis at the same price until you submit a cancellation request. You are not required to take any action to continue past week 26, and payments will keep being deducted from your nominated bank account until cancellation is actioned.

Regardless of whether you decide to participate or not after signing up, you are legally liable to make all weekly payments before having your account closed. If you wish to cancel — after your minimum term is completed, or, for Platinum LITE, at any point once your minimum term is completed and you no longer wish to continue on the rolling basis — you will be required to complete a cancellation request form via our website. This can take up to 7 business days to action or be responded to.

Pay the Minimum Term in Full:

By purchasing the minimum term in full payment option, you are accepting these terms and conditions, and you understand that you are committing to the agreed minimum term at the price stated on the selected Jake Campus Nutrition plan as purchased. Once your minimum term has been reached, your subscription will not automatically continue; you will be contacted by our team to discuss how you would like to proceed.

Note: this payment option is not available on Platinum LITE. Platinum LITE is offered on a weekly payment basis only.

App Access:

App access is only for the duration of the Subscription. App access will be deactivated when a cancellation request has been approved and actioned; confirmation of this will be emailed to your existing address.

Training Plans:

Training plans can be customised to accommodate any injuries that require ongoing treatment. This will require the client to get outside treatment for ongoing severe injuries.

Platinum LITE — Program Specifics:

Platinum LITE is a 26-week (6-month) minimum term program, available on weekly payments only — there is no pay-in-full option for this program. Unlike our other Platinum coaching packages, Platinum LITE does not end or pause automatically at the end of the minimum term — it continues on a rolling weekly basis until you cancel. Platinum LITE includes 5 x 1:1 coaching calls total (2 start-up calls + 3 progress calls at weeks 6, 12 and 18) and does not include bloodwork analysis. Weekly in-app check-ins, a custom nutrition plan, a structured training program and a goal-based supplement plan are included, consistent with the "What's Included" and "26-Week Journey" tables provided for the program.

By accepting these terms, you agree and understand ALL the risks associated with Nutrition and Training for any goal or sport, including but not limited to Body Building. You understand that Jake Campus Nutrition will provide support and advice governed by your updates and online communication. If you have concerns with your recommendations or health, you understand the importance and will disclose concerns immediately to Jake Campus Nutrition and a doctor. You will assume liability for your own health and potential future risks associated with nutrition and training, including but not limited to bodybuilding.

By accepting this, you understand that this is a roll-over program and commit to the “Minimum term” set out for each package (26 weeks, 6 months (26 weeks) or 12 months (52 weeks), depending on the package selected at inital checkout) determines the minimum number of weeks you are locked into your contract for this service and will be billed.

Regardless of whether you decide to participate or not after signing up, you are legally liable to make all weekly payments before having your account closed. If you wish to cancel after your minimum term is completed, you will be required to complete a cancellation request form via our website. This can take up to 7 business days to action or be responded to.

App access is only for the duration of the Subscription.

App access will be deactivated when a cancellation request has been approved and actioned; confirmation of this will be emailed to your existing address.

1. Nature of the service.

Where Jake Campus Nutrition (JCN) reviews blood test or pathology results you provide, this review is general, educational and for nutrition and training purposes only. It is not a medical diagnosis, medical assessment, or treatment of any disease or condition, and it is not a substitute for advice from a registered medical practitioner.

2. Our team's scope.

JCN coaches, nutritionists and naturopaths are not medical doctors or pathologists. Any comments we make on your results are limited to how they may relate to your nutrition, training, supplementation and lifestyle.

3. We do not order or supervise tests.

JCN does not order, refer for, or oversee blood tests. You arrange your own testing through your doctor or a pathology provider and remain responsible for following up the results with them.

4. Review with your doctor.

You agree to have all blood test results reviewed by your GP or treating doctor. We strongly recommend you discuss any changes to diet, supplementation, training, or performance-enhancing or prescribed substances with your doctor before making them. If our comments differ from your doctor's advice, you must follow your doctor's advice.

5. Abnormal or urgent results.

If your results show values outside the reference range, or you experience any symptoms, you must seek medical attention promptly. JCN may pause or modify your program and require written medical clearance before continuing.

6. Accuracy and limitations.

Our review relies on the results and information you provide. Reference ranges vary between laboratories, and results can be affected by timing, fasting, hydration, supplements and lab error. JCN is not responsible for inaccurate, incomplete or outdated information you supply, or for health information you do not disclose.

7. Your acknowledgement.

By submitting blood work you acknowledge that you have read this section, that you understand its limitations, and that any decision you make based on our review is your own decision, made at your own risk.

8. Limitation of liability.

To the maximum extent permitted by law, JCN, its directors, contractors and staff are not liable for any loss, injury, illness or damage arising from your use of, or reliance on, any blood work review, including where you have not followed clauses 4 or 5.

9. Consumer law.

Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or the New Zealand Consumer Guarantees Act 1993 that cannot lawfully be excluded.

10. Health information.

By submitting results you consent to JCN collecting, storing and using your health information to deliver your program, in line with our Privacy Policy.

No Refunds, No Exceptions, Including Medical.

With a one-off plan purchase, specific app access is available for a duration of eight weeks, commencing from the date access is granted, and this specific access is at the discretion of JCN. This means that not all app content will necessarily be accessible, and JCN determines which specific app content has its access granted under this one-off plan.

By purchasing the App Access Only Membership, you acknowledge and agree that all sales are final. No refunds will be issued under any circumstances, including (but not limited to) change of mind, non-participation, or medical reasons.

Access to the JCN app under the App Access Only Membership is provided for the duration of the subscription, until cancelled outside of the 4 week minimum term. This service does not include coaching support, communication with a coach, progress check-ins, or personalised program updates. This plan includes limited app access only.

JCN reserves the right, at its sole discretion, to determine which features, resources, and content are made available under this plan.

By purchasing the 14-Day Reset Nutrition Only Plan, you acknowledge and agree that all sales are final. No refunds will be issued under any circumstances, including (but not limited to) change of mind, non-participation, or medical reasons.

Access to the JCN app under the 14-Day Reset Nutrition Only Plan is provided for a maximum period of three (3) weeks from the date access is granted. This plan includes limited app access only. JCN reserves the right, at its sole discretion, to determine which features, resources, and content are made available under this plan, and full app access is not guaranteed.

1. Challenge Full Payment

By purchasing the challenge in full, you acknowledge and agree to the challenge terms, service inclusions, and minimum challenge duration. Your purchase confirms your commitment to the challenge.

2. Challenge Weekly Payments

By selecting the weekly payment option, you acknowledge and agree to pay the full cost of the selected challenge over the agreed payment schedule. Weekly payments are a payment arrangement for the total challenge fee and do not constitute a pay-as-you-go membership.

Your first weekly payment will be processed on the date of sign-up, with subsequent payments automatically processed weekly until the full challenge payment commitment has been fulfilled.

3. Existing JCN Memberships

Current active JCN clients are responsible for emailing [email protected] to request a pause of their existing membership during the challenge period.

Once the challenge is completed, the existing membership will resume, and any remaining payments or contractual commitments under the original membership agreement will continue to apply.

4. App Access

App access is provided for the duration of the challenge only. Access will be deactivated at the end of the challenge period unless otherwise advised by JCN.

5. Training Plans and Injuries

Training plans are provided based on the challenge's standard service inclusions and are not intended to accommodate injuries requiring ongoing treatment, rehabilitation, or specialised medical supervision.

Participants with existing injuries or medical concerns are responsible for seeking appropriate advice and treatment from a qualified healthcare professional. JCN may be unable to modify training plans to accommodate certain injuries or medical conditions.

6. Challenge Purchases, Cancellations and Refunds

All challenge purchases are considered final. By enrolling, you acknowledge your commitment to the full challenge fee, regardless of whether you fully participate in or use the service.

Refunds will not be provided for non-participation, failure to use the service, changes in personal circumstances, or medical reasons, subject to any rights or remedies available under applicable consumer law.

Selecting a weekly payment option does not remove your obligation to pay the full challenge fee. Outstanding payments remain payable in accordance with the agreed payment schedule, subject to applicable law.

All physical products are only available for New Zealand & Australian residents.

Once a JCN purchase is made through our online store, your items will be shipped within 5 business days. Should the product be out of stock, our customer support team will contact you with options. Once an order is dispatched, it is the customer's responsibility to track their order. Non- deliveries are to be followed up with the courier company. Faulty items will be fully refunded, but they are required to be returned before a refund is processed.

E-books are available for global purchase.

Once an E-book purchase has been made a button, it will then be available to download as a copy. If this step is missed, you will be able to download your book via your email receipt. This link will be available 90 days from purchase. Should you have any issues with receiving your digital product, you can email our support team.

Existing Clients: Clients currently subscribed to a JCN coaching service who wish to move to any sale pricing must contact [email protected] to request the change. Upon switching to the promotional rate, your minimum commitment term will reset and begin again from the date the new sale pricing is applied unless you have joined in the last (7) days, this EXCLUDES the Platinum Coaching Service that have been paid in full.

Signed up within 7 days: If you have signed up to a JCN subscription within the last 7 days you are able to directly transfer over to the new sale pricing for the remainder of your subscription term. You must contact [email protected] to request the change, this EXCLUDES the Platinum Coaching Service that have been paid in full.

Paid in full: Clients currently subscribed to a JCN Platinum coaching service who have paid for the selected minimum term in full who wish to use any sale pricing must contact [email protected] to request the change. Upon requesting to apply the promotional rate, your minimum commitment term will be extended to the value of the discount equivalent on the sale pricing.

PAYMENT PROVIDER

Online subscriptions are processed through our secure payment provider, STRIPE. Our specialty is nutrition and service. To deliver safe debits, we use a third party to process our subscription and store purchases. We coordinate with the team to ensure payments are on track. If you are querying a payment, we may need to seek their expertise, and we will respond in due course.

DEBT COLLECTION

At Jake Campus Nutrition, we aim to treat debt recovery as fair as possible. Upon signing up for a subscription service, you are legally bound to fulfil the minimum term.

If you have a payment failure, we do not add penalties or late fees, but we will contact you with some options to prevent future failed payments, such as updating a new debit card or debit day. If payments continue to fail from here, we will send another two formal reminders. We can set up internal payment plans without penalties.

However, if you fail to correspond with us, we will not be able to work out a solution, and your debt will be passed on to Marshall Freeman's Debt Collection. Once your debt has been transferred to Marshall Freeman's Debt Collection, we are unable to offer any payment resolutions in-house or communication regarding the debt. Marshall Freeman will charge penalties, and failure to fulfil the requirements will result in legal action.

By signing up for any JCN subscription, service, free content, promotion, enquiry, consultation, competition, waitlist or other communication with Jake Campus Nutrition (JCN), you acknowledge and agree that we may use the contact details you provide to communicate with you about JCN products, services, programs, promotions, offers, educational content and other marketing communications.

Marketing communications may be sent by email, SMS, WhatsApp or other electronic communication channels using the contact details you have provided.

Where you provide your details to receive free content, information, an offer or to enquire about our services, you consent to JCN contacting you with relevant marketing communications. You may withdraw your consent or unsubscribe from marketing communications at any time using the unsubscribe or opt-out option provided, or by contacting us directly.

If you are an active JCN client, we may also contact you with important information relating to your subscription, account, payments, program, appointments, coaching or other services you have purchased. These service-related communications are separate from marketing communications and may continue while you are an active client, even if you have opted out of marketing communications.

Last updated: August 2026

1. Introduction

JCN Group Pty Ltd trading as Jake Campus Nutrition (JCN) (ABN 40 666 030 940) is an Australian company providing online nutrition, training and coaching services.

We are committed to protecting the personal information provided to us, or collected by us, through our websites, applications, services, social media channels, forms and other interactions with our business.

This Privacy Policy explains how we collect, hold, use, disclose and protect personal information and how you can access or correct the information we hold about you, make a privacy complaint, or withdraw consent where applicable.

JCN handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

By using our website, contacting us, signing up for our services, completing a form or otherwise providing personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy and any other arrangements that apply to your dealings with us.

2. Definitions

In this Policy:

Act means the Privacy Act 1988 (Cth), as amended from time to time.

Personal information has the meaning given to it under the Act and generally means information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Sensitive information has the meaning given to it under the Act and includes certain health information and other information requiring additional protection under Australian privacy law.

JCN, we, us and our means JCN Group Pty Ltd trading as Jake Campus Nutrition and, where applicable, our related bodies corporate, contractors and service providers.

3. Types of Personal Information We Collect

We only collect personal information that is reasonably necessary for our functions and activities.

Depending on your dealings with us, we may collect:

- your name and contact details, including email address, telephone number and residential address;

- date of birth and other identifying information;

- records of communications and interactions with us;

- details of purchases, subscriptions, payments and services;

- information relating to your nutrition, training, fitness and health goals;

- information you provide as part of onboarding questionnaires, coaching check-ins or consultations;

- dietary requirements, food preferences, allergies and intolerances;

- information relating to your physical activity, training and progress;

- photographs, measurements and other progress information you voluntarily provide;

- health information, including bloodwork or other health-related information where relevant to the services you request;

- information relating to your use of our website, applications and online services;

- IP address, device information, location information and website activity;

- information obtained through cookies, analytics and similar technologies;

- publicly available information;

- information provided through social media platforms;

- information relating to complaints, enquiries and customer service interactions; and

- any other information reasonably necessary to provide our services or manage our business.

Some of the information we collect may constitute sensitive information, including health information. Where required by Australian privacy law, we will obtain your consent before collecting sensitive information.

4. How We Collect Personal Information

We generally collect personal information directly from you.

We may collect personal information when you:

- contact us by email, telephone, website, social media, WhatsApp or other communication channels;

- enquire about our services;

- complete an enquiry, booking, onboarding, cancellation or other form;

- purchase or subscribe to a JCN service;

- participate in a challenge, promotion, competition, survey or waitlist;

- download or request free content;

- use our website, mobile application or online services;

- communicate with one of our coaches or team members;

- provide information during coaching, consultations or check-ins;

- make a payment or provide payment information;

- submit a review, testimonial or comment;

- interact with our social media accounts; or

- otherwise voluntarily provide information to us.

We may also receive personal information from third parties where permitted by law, including technology providers, payment providers, advertising and marketing platforms, referral partners or other service providers.

Where we collect personal information from another source, we will take reasonable steps to ensure that the collection and use of that information complies with applicable privacy laws.

5. How We Use Personal Information

We collect, hold, use and disclose personal information for purposes including:

- providing and administering our services;

- creating and managing nutrition and training programs;

- communicating with you about your services, account and payments;

- providing coaching, support and customer service;

- responding to enquiries and complaints;

- processing payments and managing subscriptions;

- administering challenges, promotions and other programs;

- analysing information you provide where necessary to deliver the services you have requested;

- improving our services, website, applications and customer experience;

- conducting business administration and analytics;

- conducting advertising and marketing activities where permitted by law and where appropriate consent or another lawful basis exists;

- communicating information about JCN products, services, programs and offers;

- protecting our business, systems and customers from fraud, misuse or security threats;

- complying with legal and regulatory obligations;

- enforcing our agreements and protecting our legal rights; and

- other purposes that you have consented to or that are otherwise permitted by law.

We will not use sensitive information for direct marketing unless we have your consent or another lawful basis permitting us to do so.

6. Disclosure of Personal Information

We will not disclose your personal information except as outlined in this Policy, with your consent, or where disclosure is otherwise authorised or required by law.

We may disclose personal information to third parties that assist us in operating our business, including:

- technology, software and cloud service providers;

- website and application providers;

- hosting and data storage providers;

- payment processors and payment providers;

- accounting and financial service providers;

- debt collection providers where applicable;

- communication providers, including email, SMS and messaging platforms;

- marketing and advertising providers;

- analytics providers;

- contractors and professional service providers;

- accountants, solicitors and business advisers;

- insurers and other professional advisers;

- government agencies or regulators where required or authorised by law;

- third parties authorised by you; and

- a purchaser or potential purchaser of all or part of our business or assets.

Where we engage third-party service providers to process personal information on our behalf, we take reasonable steps to ensure that they handle personal information appropriately and consistently with applicable privacy obligations.

7. Overseas Disclosure and Storage

Some of our technology, software, cloud storage, payment, communication, marketing and other service providers may be located outside Australia or may store or process information outside Australia.

Countries in which personal information may be stored or processed may include, depending on the providers we use from time to time, the United States, New Zealand and other countries in which our service providers operate.

We take reasonable steps to ensure that overseas providers handle personal information in accordance with applicable privacy requirements.

By using our services, you acknowledge that your personal information may be disclosed to overseas recipients where reasonably necessary for us to provide our services and operate our business.

8. Direct Marketing

We may use your personal information to send you information about JCN services, programs, products, promotions, offers, educational content, events and other relevant marketing communications where permitted by law.

Marketing communications may be sent by:

- email;

- SMS;

- WhatsApp;

- social media or digital advertising; and

- other communication channels where permitted by law.

Where you provide your contact details to enquire about our services, request information or free content, join a waitlist, participate in a promotion or otherwise communicate with JCN, we may use your information to send relevant marketing communications where permitted by applicable law.

Where required, we will obtain your consent to send commercial electronic messages.

You may opt out of marketing communications at any time by using the unsubscribe or opt-out mechanism provided in the communication or by contacting us at [email protected].

Opting out of marketing communications will not prevent us from sending you essential service-related communications where those communications are necessary to administer your account, subscription, payments, bookings or services.

We will action marketing opt-out requests within the timeframe required by applicable law.

9. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Security measures may include:

- company security policies and procedures;

- password-protected systems;

- restricted access to personal information;

- access controls for employees and contractors;

- security measures implemented by our technology and data storage providers;

- contractual confidentiality and privacy obligations for relevant staff and service providers; and

- secure destruction or de-identification of information when it is no longer required, where appropriate.

While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Cookies and Website Technologies

When you use our website, we may use cookies, pixels, analytics tools and similar technologies.

These technologies may collect information such as:

- IP address;

- device and browser information;

- approximate location;

- pages visited;

- dates and times of visits;

- links clicked;

- website interactions; and

- other information relating to how you use our website.

We may use this information to operate, secure and improve our website, understand website usage, measure advertising effectiveness and personalise marketing where permitted by law.

You can manage or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

11. Third-Party Websites and Platforms

Our website, emails, applications and social media channels may contain links to websites, applications or services operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites or services.

We recommend reviewing the privacy policy of any third-party service before providing personal information to that service.

12. Accessing and Correcting Your Information

You may request access to personal information we hold about you and request that inaccurate, incomplete or out-of-date information be corrected.

Requests should be made in writing to:

Email: [[email protected]](mailto:[email protected])

We may need to verify your identity before processing an access or correction request.

In certain circumstances permitted by law, we may refuse access or correction. If this occurs, we will provide an explanation where required.

13. Making a Privacy Complaint

If you believe JCN has mishandled your personal information or breached this Privacy Policy or an Australian Privacy Principle, please contact us first so that we can investigate and attempt to resolve your concern.

Privacy complaints should be submitted to:

JCN Group Pty Ltd

Trading as Jake Campus Nutrition

ABN: 40 666 030 940

Email: [email protected]

Please provide as much information as possible, including what happened, when it happened, the information involved and the outcome you are seeking.

We will investigate your complaint and respond as soon as reasonably practicable.

If you are not satisfied with our response, or we have not responded to your complaint within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

You can find information about making a complaint to the OAIC at:

Office of the Australian Information Commissioner – Privacy Complaints

The OAIC generally expects you to complain to the organisation first before making a complaint to the OAIC.

14. Spam and Unwanted Marketing Complaints

If you believe you have received an unsolicited commercial electronic message from JCN in breach of Australia's spam laws, you may also make a complaint to the Australian Communications and Media Authority (ACMA).

Information about spam complaints is available at:

ACMA – Dealing with Spam

Australian spam rules generally require consent before commercial electronic messages are sent and require messages to identify the sender and provide a clear and functional unsubscribe facility.

15. Changes to This Policy

We may review and update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The most recent version will be published on our website.

16. Contact and Further Information

For questions about this Privacy Policy, our privacy practices, access or correction requests, or privacy complaints, please contact:

JCN Group Pty Ltd

Trading as Jake Campus Nutrition

ABN: 40 666 030 940

Email: [email protected]